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Returns & Refunds

We want you to feel confident shopping with AmeriVita. If you're not happy with your order, our returns policy is here to help.

Our Returns Window

You can return any unopened, unused product to us within 14 days of delivery. Items must be in their original packaging, with all seals intact and in a resaleable condition. For health and hygiene reasons, we're unable to accept returns on supplements that have been opened.

How to Start a Return

  1. Email support@amerivita.co.uk with your order number and the items you'd like to return.
  2. We'll reply with the return address and any next steps within one working day.
  3. Post your parcel back to us using a tracked service — we recommend keeping proof of postage until your refund is processed.

Refunds

Once your return arrives back at our warehouse, we'll inspect the items and process your refund to the original payment method within 5–7 working days. You'll receive an email confirmation as soon as the refund has been issued. Please allow a little extra time for the funds to appear on your statement, depending on your bank.

Damaged or Incorrect Items

If your order arrives damaged, or if you receive the wrong item, please contact us at support@amerivita.co.uk within 7 days of delivery with a photo of the issue and your order number. We'll get it put right as quickly as possible at no cost to you.

Return Postage Costs

Return postage is the responsibility of the customer unless the item is faulty, damaged or sent in error, in which case we'll cover the cost. Original outbound shipping charges are non-refundable except where the order was incorrect or defective.